Summit Cinematics – Frequently Asked Questions

General Questions

Q: What is Summit Cinematics?
A: Summit Cinematics is a creative photography and visual media studio specializing in high-quality prints, fine art visuals, and cinematic imagery. We focus on storytelling through photography — offering custom prints, exclusive collections, and professional creative services.

Q: Where are you based?
A: Summit Cinematics operates primarily online, but we’re based in the United States and ship worldwide.

Q: How can I contact Summit Cinematics?
A: You can reach us anytime through our Contact Page. We typically respond within 24–48 hours.

Orders & Shipping

Q: How long does it take to receive my order?
A: Most orders are processed within 3–5 business days. Shipping times vary depending on your location and the type of product, but you can expect delivery within 7–14 business days for most items.

Q: Do you ship internationally?
A: Yes! Summit Cinematics ships worldwide. International shipping times may vary, and customs fees or import taxes may apply depending on your region.

Q: How can I track my order?
A: Once your order has shipped, you’ll receive a confirmation email with a tracking number and link to follow your package in real time.

Prints & Products

Q: What print materials do you offer?
A: We offer a range of materials including premium matte paper, framed posters, and canvas options. Each print is crafted with attention to detail and archival-quality materials to ensure longevity and color accuracy.

Q: Can I order custom sizes or framing?
A: Yes — custom print sizes, framing options, and finishes are available upon request. Simply contact us before placing your order and we’ll create a custom quote.

Q: Are the images limited edition?
A: Select collections are offered as limited editions, signed and numbered. Limited runs are clearly marked on the product page.

Returns & Refunds

Q: What is your return policy?
A: Since all prints are made to order, we only accept returns for damaged or defective items. Please contact us within 7 days of receiving your order if there’s an issue, and we’ll arrange a replacement or refund.

Q: What if my item arrives damaged?
A: Please take photos of the packaging and product, then email them to support@summitcinematics.com. We’ll make sure you receive a replacement at no additional cost.

Membership & Promotions

Q: What is the Summit Cinematics Members Program?
A: Members get exclusive access to discounts, early access to new collections, and seasonal promotions like Summit Direct, our monthly members’ update.

Q: How do I join the Members Program?
A: You can sign up directly on our website — membership is free, and you’ll receive a welcome email with your first discount code.

Other

Q: Do you offer collaborations or licensing?
A: Yes! We welcome creative collaborations and image licensing inquiries for commercial or editorial use. Please reach out via our Contact Page to discuss partnership opportunities.

Q: Can I use your images for my own projects or social media?
A: All Summit Cinematics imagery is protected by copyright. Personal or commercial use without permission is not allowed, but you can inquire about licensing options.